Satisfied customers are what make us the premier custom art site. We provide a Money Back Guarantee available within 30 days of receipt of your order. We are so confident in the abilities of our artists that we are happy to offer this no-questions-asked refund policy.All of our artwork is covered under the same money back guarantee.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.
If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.
If your painting arrives damaged, please reach out to us by [email protected], we will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.
If you are not happy after viewing the photo of the painting you can ask for modifications - we do modifications free of charge! Should you decide even after several modifications that you are not happy with the result we will of course respect your decision.
Once you have received the painting and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.